Refund Policy
At Paris Fashion Week Network, we strive to provide exceptional experiences and services to our designers and clients. Due to the bespoke nature of our offerings and the advance preparations involved, we have a no-refund policy on most of our services once a booking is confirmed. Please read below for details:
Event Participation Fees (Runway Shows, Tours, Packages): All payments made for event bookings (such as designer packages, fashion show slots, tour reservations) are final and non-refundable. This policy is in line with industry standards for event productions . When you secure your spot, we immediately incur costs and allocate resources (venue, models, staff, etc.) for you. If you choose to cancel your participation, any amounts paid will not be refunded. We may, at our sole discretion, offer a partial credit usable for a future event if cancellation is due to extraordinary circumstances and if notified well in advance, but this is not guaranteed. No refunds or credits will be issued for last-minute cancellations (e.g., within 30 days of the event) or no-shows.
Service Add-Ons (Photoshoots, Lookbooks, PR Kits, Business Cards): Once these services are ordered and scheduled/initiated, they are non-refundable. For example, if we have begun designing your lookbook or sent files to print, we cannot cancel that process. If you are unhappy with a service delivery, we will work with you to make reasonable corrections or edits (within the scope of the original service agreement) to ensure you receive the expected outcome. In cases of physical deliverables (printed lookbooks, business cards): if the product is defective or has a production error clearly caused by us (e.g., misprint, wrong item), please contact us within 7 days of receiving it with photographs of the issue, and we will arrange a reprint or fix at no additional cost. A refund in such cases will only be considered if a reprint or replacement is not feasible.
Online Marketplace Purchases: For items purchased through our Online Marketplace (designer collections), the return/refund policy for each product may vary by designer. Generally, all sales are final unless a product arrives damaged or an incorrect item was delivered. If you, as a consumer, purchase an item and there is a significant issue, you must notify us within 5 days of delivery. We will coordinate with the designer/seller regarding a solution (replacement, repair, or refund) in line with their stated policy. Shipping costs are typically non-refundable. Items that are custom-made or made-to-order (common in designer fashions) are non-returnable and non-refundable once the order is placed, except in the case of damage or defect upon arrival.
Event Tickets (for attendees, if any public tickets are sold): Ticket purchases for any shows or events are final. We do not offer refunds for tickets if you change your mind or cannot attend. If an event is canceled by us (and not rescheduled), ticket holders will be informed and provided a refund or credit. If an event is postponed, tickets will be honored on the new date; no refunds will be issued unless the postponement exceeds a certain time frame (e.g., 6 months) or as required by law.
Force Majeure Cancellations: If an event or service is canceled due to circumstances beyond our control (force majeure), we will endeavor to offer a rescheduled date or equivalent service. Refunds in such scenarios will be handled as per Section 6 of our Terms & Conditions, typically in the form of credit for future events. Cash refunds for force majeure events will be given only if required by law.
How to Request a Refund or Credit: To request consideration of a refund or credit, please email us at [contact email] with your name, service/purchase details, and reason for request. Include any relevant documentation (e.g., photos of a defective product). Our team will review your case and respond within 10 business days. Please note that contacting your credit card company or bank to initiate a chargeback without first contacting us to resolve may be considered a breach of this policy and our Terms, and we reserve the right to dispute unjustified chargebacks.
Processing Time: If a refund is approved, we will process it via the original payment method. Allow up to 10-14 business days for the refund to reflect in your account (processing time can vary depending on banks). If a credit is issued, we will provide instructions on how to redeem it for future services.
No Refund on Unused Services: If you purchase a package or service and choose not to use a component of it (for instance, you skip the tour portion, or you decide not to utilize the online marketplace after the runway show), the cost of that component is not refundable or transferable to other services. Our packages are bundled for value, and partial non-usage does not entitle you to a partial refund.
Changes and Errors: We strive for transparency in our pricing and policies. However, in the event of any error (human or technical) that results in an incorrect charge or service delivery, we will correct it. If you were overcharged due to a billing mistake, we will refund the difference promptly. This Refund Policy may be updated occasionally (for example, if we add new e-commerce features); significant changes will be communicated on our website.
By making a purchase or booking with Paris Fashion Week Network, you acknowledge that you have read and agreed to this Refund Policy. For any questions about our policy before making a payment, please contact us. We value our participants and will always aim to be fair and reasonable within the framework of this policy.